WHAT IS THE BEST WAY TO CONTACT YOU WITH QUESTIONS OR TO PLACE ORDERS?
If you have any questions, please call, e-mail, or simply make an appointment and we will be more than happy to answer all of your questions, and walk you through placing your order. We do our very best to return all calls and messages on the same or following business day. Please note that we are closed on Sundays, except for off-site catering jobs.
HOW DO I PLACE AN ORDER?
Please review our menus on the site, and then either call or e-mail your order. Please let us know:
- Your full name and the name of your organization, if applicable.
- Full contact information including phone, physical and e-mail address.
- Number of people you are needing to feed.
- Date of your desired order.
- Time of pick up or delivery.
- All orders require a credit card number guarantee.
Once your order has been placed via phone or e-mail, an itemized invoice will be electronically sent to you for review and confirmation. Upon confirmation, the order will be considered finalized and ready for the intended date.
HOW MUCH NOTICE DO I NEED TO GIVE FOR A CATERING OR SPECIAL ORDER?
We usually require at least 3-5 days notice for all orders. During particularly busy seasons, more than a week’s notice may be required (weddings and holidays). In case of an unanticipated event, such as a memorial service, we try our best to respond as quickly as we can. In case of a staffed event, we usually require at least one week to ten business days advanced notice.
We do our best to accommodate last minute orders (day of or day before), but at times, depending on head count and menu, we may not be able to meet your desired needs. We often suggest alternative options in these cases, if our kitchen is available to do so.
We try to accommodate all of our customer’s needs the very best that we can. Please note that we are a small owner/operator run business, and at times we may not be able to meet all of your requests, although we will certainly try!
Please keep in mind that we sometimes book up for a particular day and must stop accepting orders. We always recommend placing your order as soon as you decide to use us to cater your event.
CAN I CHANGE MY ORDER ONCE IT IS PLACED?
We are usually able to accommodate changes made at least 3 full business day prior to your event. Please let us know when submitting your order if you are anticipating making any adjustments. Please note we consider all orders final 9AM the day before the scheduled event date. If we are able to accommodate changes after this deadline, we reserve the right to charge an additional fee or service charge for our time and ingredients as we see fit.
WHAT IS YOUR CANCELLATION POLICY?
Please let us know as soon as possible if you need to cancel your order or event. Orders that are cancelled less than three full business days before the scheduled event date will be charged 100% of the total invoice. This charge is used to cover foods that cannot be used, labor, rental goods and jobs we may have declined in order to accommodate your event.
HOW DO I PAY FOR MY ORDER?
You are welcome to pay with cash or check. We require a major credit card to guarantee your order, and this card may be used to pay for your order. If your order is over $250.00, a 3% service charge will be added to your bill to cover our card processing fees. To avoid this charge, please pay via cash or check.
Payment is due at least two days prior to pick up or delivery of your order if paying with a credit card. If paying with cash or check, payment is also due two days before your order OR at the time of the event. Food will not leave the FFT premises without full payment. We are sorry, but we cannot extend any exceptions, unless precious arrangements have been agreed to by both parties.
WHAT CAN I EXPECT WHEN I ORDER FROM FOOD FOR THOUGHT?
All of our food is prepared to order from scratch in our kitchen at FFT, using the highest quality ingredients. Our philosophy is “Good Clean Food.” We do not use additives, preservatives, trans fats, an d utilize only the fresh highest quality ingredients avail. We are a unique food establishment in Bozeman, where your order can be presented in a variety of different fashions:
- Take-in bake-in aluminum pans with cooking/heating directions
- Plated on FFT’s dish wear with serving utensils (charges do apply), both for pick up and delivery
- Delivered packaged and cold with cooking/heating directions
- Delivered hot with buffet set up and pick up service
- On site staffed full catering services available (weddings, celebrations, business meetings, parties, and graduations)
Please let us know what type of food and services you are looking for and we will do our very best to accommodate your needs and provide you will all of the helpful information you may need to place your order.
HOW ARE THE ITEMS ON YOUR MENU PACKAGES, PRESENTED, SERVED ETC.?
Our food can be presented in a variety of different fashions depending on your needs, desires, and budget.
- Disposable Catering Trays: Clear Plastic Locking Lids With Black Bottoms
- Individually priced per menu item. Example: Cheese Platter, Sandwich Platter, Individual Lasagna
- Delivery and pickup up on FFT’s dish wear (20% Service Charge Applied: Covers, us of our dishware, serving utensils, & menus cards)
If you would like your order to be arranged on FFT’s dish wear with serving utensils, a 15%service charge will be applied to your order. All of FFT’s items must be returned within 24 hours,cleaned and free from food (unless other arrangements have been made in advice). If any items are not returned, lost or damaged, please note that your credit card will be charged to cover the full price of these items.
IS GRATUITY AUTOMATICALLY ADDED TO MY ORDER?
This depends on the type of order and services requested. Pick Up catering and/or special orders DO NOT have gratuity added to them. Please tip the kitchen or wait staff as you see fit.
Orders with gratuity and service charges automatically applied:
- Box Lunch Orders
- Corporate/MSU lunch deliveries and pick ups
- Off-site, unstaffed and staffed events
WHAT IS YOUR DELIVERY POLICY?
Deliveries are arranged on a first come, first served basis. Business luncheons with set up and pick up services will be our first priority.